Quick processing: We’ll get your order ready within 1–2 business days.
Delivery: 3–5 business days

• UK mainland only for now — but we’re working on it!
• We work with multiple suppliers, so your order might arrive in more than one package (bonus mail days!).

💌 Changed your mind?
We want you to love your purchase — but if you change your mind, you have 14 days from the date of delivery to return your item.
Just email us at support@tidalmoon.co.uk with your order number and we'll help you through the return process.

Please note:

• Items must be unused and in their original condition.
• Return shipping costs are the responsibility of the customer.

Something not right?
If your item arrives damaged, faulty, or isn’t what you ordered, no worries — just email us within 14 days at support@tidalmoon.co.uk with:

• What went wrong
• A couple of clear photos
• Your order number

We’ll get things sorted with a refund or replacement.