FAQ

Once you’ve placed your order, you should receive an email confirmation sent to the email address you used at checkout.

Please check your spam or junk folders, as sometimes these emails can end up there by mistake.

If you still can’t find your confirmation, you can log into your account to check whether your order was successfully processed.

If you’re still unsure or having any issues, feel free to contact us and we’ll be happy to help!

For items fulfilled by Something Different, we offer fully tracked delivery via Evri, using a 48-hour service (from the point of dispatch) for UK mainland addresses. You’ll receive tracking information by email once your order has been dispatched.

For all other items, we use standard delivery, which typically takes 3–5 business days.

If your estimated delivery time has passed and you haven’t received your order, please check your tracking details (if available), or feel free to contact us and we’ll be happy to look into it for you.

You can enter your discount code at checkout. Once you're on the payment page, look for the box that says “Enter a Promo code”, enter your code there, and click “Apply”. The discount will be automatically deducted from your total.

If you have any trouble applying your code, feel free to get in touch and we’ll be happy to help.

We currently accept the following secure payment methods:

• PayPal

• Credit/Debit cards

• Apple Pay

• Google Pay

All transactions on our website are processed through trusted and encrypted payment gateways to ensure your personal and payment information is kept safe and secure.

For more details on how we handle your data, please see our Privacy Policy.

We aim to process orders quickly to ensure your items are sent out as soon as possible, which means we’re often unable to make changes or cancel an order once it has been placed.

If you need to make a change or request a cancellation, please contact us as soon as possible and we’ll do our best to help. If your order has already been dispatched, you may need to follow our returns process instead.

Please note: As we work with third-party suppliers, cancellations and amendments may not always be possible once an order is processed.

If your order hasn’t arrived within the expected delivery timeframe, please take the following steps:

1. Check your tracking information – If your item was sent via tracked delivery (e.g. items from Something Different), use the tracking link provided in your dispatch email.

2. Double-check your delivery address – Make sure the address provided at checkout was correct.

3. Look out for delivery cards – The courier may have attempted delivery and left a card or safe place note.

4. Check with neighbours or your local delivery office – Occasionally parcels are left with a neighbour or held locally.

If you’ve done all of the above and still haven’t received your order, please get in touch with us, and we’ll look into it for you as quickly as possible.

If your order arrives and an item is missing, don’t worry — there may be a simple explanation.

As we work with multiple suppliers, your items might be shipped separately and arrive at different times. Please check your dispatch emails and any tracking information provided, as other parts of your order may still be on their way.

If the missing item hasn’t arrived within the expected delivery timeframe, or if there’s no update, please contact us with your order number and details of the missing item, and we’ll be happy to help.

We’re sorry if you’ve received the wrong item! Please get in touch with us within 14 days of receiving your order and include the following:

• Your order number

• A description of the item you received

• A clear photo of the item and any packaging

We’ll review the details and arrange for the correct item to be sent out, or offer a suitable solution. Please don’t return anything until you’ve contacted us, as we’ll advise you on the next steps.

If you've noticed a mistake with your shipping address, please contact us as soon as possible. We may be able to update it before the order is processed and dispatched.

Unfortunately, once an order has been shipped, we’re unable to make any changes. In this case, we recommend contacting the courier directly to see if they can help redirect the parcel.

If the order is returned to us, we’ll get in touch to arrange redelivery (additional shipping charges may apply).

To avoid issues, please double-check your address details before placing an order.