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Privacy Policy

1. Introduction

We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.
 

2. Who We Are

This website is operated by Tidal Moon, a business based in Pembrokeshire, Wales, United Kingdom. If you have any questions about this policy, you can contact us at: support@tidalmoon.co.uk
 

3. What Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: Full name, email address, and any information you provide when filling out forms on our website (e.g., discount form).

  • Order Information: Billing and shipping address, payment method (via third-party processors), and purchased items.

  • Marketing Preferences: Your choices about receiving marketing from us.

  • Technical Data: IP address, browser type, and pages visited, collected through cookies or analytics tools.

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4. How We Collect Your Data

We collect personal data in the following ways:

  • When you fill out the discount form, which asks for your full name and email address. You may also opt in to receive our email newsletter.

  • When you place an order or interact with our website.

  • When you contact us via email or customer service form.

  • Automatically, via cookies and similar technologies (see Section 8).

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5. How We Use Your Data

We use your personal data to:

  • Fulfil your orders and provide customer support.

  • Send order confirmations and important service emails.

  • Send marketing emails or discounts only if you have opted in.

  • Respond to your inquiries.

  • Improve and optimise our website and services.

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6. Marketing Communications

You will only receive marketing emails if you have actively opted in via our discount form or another method. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us directly.

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7. Sharing Your Data

We only share your data with third parties when necessary, such as:

  • Payment providers (e.g., Stripe, PayPal) to process your payments.

  • Email marketing platforms (e.g., Mailchimp or similar), for newsletter communications.

  • Dropshipping suppliers, to fulfil and dispatch your orders.

All third parties are required to process your data securely and only for the specified purposes.

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8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect anonymised usage data. You will be prompted to accept cookies upon visiting our site. You can manage your cookie preferences in your browser settings.

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9. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against loss, misuse, or unauthorised access. However, please note that no method of transmission over the Internet is 100% secure.

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10. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Correct any inaccuracies in your data.

  • Request deletion of your data ("right to be forgotten").

  • Object to or restrict certain types of processing.

  • Withdraw your consent at any time (e.g., for marketing).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

 

11. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please check back periodically to stay informed.
 

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